Order Request Policy

An order request is not a confirmed purchase

• Submitting an order request does not guarantee product availability.
• The request is not a final confirmed purchase until the store confirms it.
• Inventory may change during the day.

When a request may be declined

The store may cancel or decline requests if products are out of stock, unavailable, damaged, incorrectly priced, or cannot be fulfilled.

Payment and pickup

• No online payment is collected through the website.
• Customer pays in store at pickup.
• Customer should inspect products at pickup.

After pickup

After pickup, the store is not responsible for damage caused by customer handling, transport, misuse, improper storage, normal wear and tear, or circumstances outside the store’s control.

This policy does not limit mandatory consumer rights under Czech law.